Help and contacts
The quickest help is Amira — by phone, WhatsApp, chat or the video advisor, 24 hours a day, in your language.
Changes to our operations
If we cancel or significantly delay your flight, Amira calls you before you leave home and rebooks you free of charge — or refunds in full. You can also check your flight status at any time.
Your questions
Booking
Can I hold a fare before paying?
Yes. Amira can hold most Economy and Business fares for 24 hours free of charge. You receive a payment link; the seats are released if it is not paid in time.
How many passengers can I book at once?
Up to nine passengers per booking. Children are 2–11 years (75% of the adult fare), infants under 2 travel on a lap (10% of the adult fare plus taxes).
Manage
How do I change my flight?
Online under Manage booking, or simply ask Amira by phone, chat or WhatsApp. Saver fares pay a 250-dirham change fee plus any fare difference; Flex and Flex Plus change free of charge (fare difference only).
How do I cancel and get a refund?
Flex: refund minus 300 dirhams (Business Flex 500). Flex Plus: full refund. Saver: the fare is not refundable, unused taxes are refunded. Refunds go back to the original payment within 7 working days.
Check-in
When does online check-in open?
Online check-in opens 48 hours and closes 90 minutes before departure. At Dubai Terminal 1 the counters close 60 minutes before departure.
Baggage
What is my baggage allowance?
Economy Saver 25 kg, Flex 30 kg, Flex Plus 35 kg; Premium Economy 35 kg; Business 40 kg. Cabin bag 7 kg (Business 2 × 7 kg). Silver +5 kg, Gold +10 kg, Platinum +15 kg.
My bag did not arrive. What now?
Report it at the baggage service desk or to Amira within 24 hours with your bag tag number. You get a claim reference (e.g. DXBAM12345); we deliver the bag to your address free of charge once it is found.
Disruption
My flight was cancelled. What are my options?
Free rebooking on the next available Amira Airline flight, a different date within 30 days, or a full refund. Hotel and meal vouchers are provided for overnight delays caused by us.
Miles
How do I upgrade with miles?
Upgrades from Economy (Flex or Flex Plus) to Business are possible with miles when seats are available, per direction: short flights from 22,000, medium from 38,000, long-haul from 58,000 miles.
My miles are missing from a flight.
Missing miles can be claimed up to six months after the flight with the booking reference and ticket; Amira can do it for you in the conversation.
Special assistance
Can I request a wheelchair?
Yes, free of charge, at least 48 hours before departure. Tell us whether the passenger can manage stairs and walk short distances.
Can my child fly alone?
Unaccompanied minors aged 5–11 travel with our escort service (350 dirhams per direction); 12–15-year-olds may use it optionally.
Travel documents
Do I need a visa?
Visa rules depend on your passport. Amira can tell you the general rule for a destination, but the final decision lies with the authorities of the destination country; please check before you fly.
- Hold my fare
- 24 hours free of charge on most fares; one payment link.
Special assistance
- Wheelchair
- Free, at least 48 hours before departure.
- Unaccompanied minors
- Ages 5–11 with our escort service, AED 350 per direction.
- Pregnancy
- Up to week 29 without a certificate; weeks 29–35 with a doctor’s letter.
- Special meals
- Free, at least 24 hours before departure.
- Visa and passport
- Passports must be valid six months beyond travel. Visa rules depend on your nationality — the authorities of the destination decide; please check before you fly.
Contact us
Amira demo line: +971 4 520 7411 · or the chat (bottom right) and the video advisor (bottom left).
Amira · your airline contact centre
Let Amira sort it out for you
Call, chat or talk to the video advisor (bottom left). Amira finds your booking, computes every fare difference, sends one payment link and confirms — in Arabic, English, Hindi, Urdu, Tagalog and more.