Live demo · six airline cases

Try Amira as your airline’s contact centre.

Amira books, changes, rebooks, checks in and traces bags end to end — on the phone, in the chat and with the video advisor on this site. Let her call you about a cancelled flight or a held fare, or call the demo line yourself. Everything she does lands in the demo records and in your inbox.

01

Amira calls you

Pick a case. Amira calls within seconds — in English, Arabic, Hindi, Urdu or Tagalog.

Who starts the call?

Seeded scenarios first create a fictional booking with your number — a flight, a held fare, a delayed bag — so Amira talks about something that exists.

Payment links, itineraries and boarding passes from the call go to this address (demo — nothing is charged).

Complain about a delay and a missed connection and ask for a person. Amira logs the case and hands over with a summary of what is resolved and what is open — and every conversation is scored in Amira.analyze.

02

Call the demo line yourself

Dial the demo line and start with one of the sentences below. Calling from a number Amira does not know? Use a demo booking: reference DW9F3K, last name Weber (flies to Frankfurt tomorrow).

Amira Airline demo line+971 4 520 7411→

Try saying

  • “Hi, I need two seats Dubai to London on the 3rd of November, back a week later.”Book a flight — fares compared, one payment link · Book & pay
  • “Hi, I need to push our Kochi trip back by one week.”Move my family trip one week later · Manage booking
  • “Can you check me in for my flight tomorrow? And I need a bit more baggage.”Check me in — window seat and an extra bag · Check-in
  • “My suitcase didn’t come out on the belt last night, I flew in from Istanbul.”My suitcase did not arrive — in any language · Baggage
  • “Can I use my miles to upgrade my London flight to Business?”Upgrade to Business with my miles · Amira Miles
  • “Is Amira forty-five to Frankfurt on time today, and how much baggage do I get on Flex?”Status, baggage, visas — just ask · Book & pay
  • “My flight was three hours late and I missed my connection — I want to speak to someone.”A complaint — and a warm handover · Quality

Demo customers (for calls from an unknown number, or the website)

  • DW9F3K · Weber — Frankfurt tomorrow, Business Flex, not checked in · delayed bag claim DXBAM10482
  • RM4Q8T · Menon — Kochi family trip in 3 weeks, Economy Saver (change dates)
  • MS6P2N · Santos — Manila tomorrow, flight CANCELLED (rebook), wheelchair for her mother
  • OH3T7C · Haddad — Cairo, Economy Flex, 41,500 miles (upgrade)
  • HX7K2P · Al Mansoori — London, Business Flex, Gold member
03

Chat — or let the video advisor guide you

The chat is the same Amira in writing. The video advisor goes further: it operates this site with you — searches flights, opens your booking, compares fares and pre-fills the form you then confirm yourself.

Inbound scenarios

  • Book a flight — fares compared, one payment linkBook & pay · UC 1

    Ask for Dubai to London or Bangkok for two people. Amira compares Saver, Flex and Flex Plus with the exact totals, holds the fare for 24 hours and sends ONE payment link — the booking reference comes in the same call.

  • Move my family trip one week laterManage booking · UC 2

    Your Kochi family trip (Economy Saver, three travellers) is in three weeks. Amira finds it from your number, computes fee and fare difference exactly, and moves both flights after one read-back.

  • Check me in — window seat and an extra bagCheck-in · UC 4

    You fly to Frankfurt tomorrow morning. Amira checks you in, picks a window seat, adds 10 kg by payment link and sends the boarding pass by e-mail.

  • My suitcase did not arrive — in any languageBaggage · UC 5

    You landed from Istanbul last night without your suitcase. Report it in your own language — Hindi, Urdu, Arabic or English. Amira opens the claim, gives the reference and arranges delivery to your address.

  • Upgrade to Business with my milesAmira Miles · UC 6

    You have 64,000 Amira Miles and an Economy Flex ticket to London next week. Amira checks seats and miles and upgrades you in the call — or offers the cash price.

  • Status, baggage, visas — just askBook & pay · UC 1

    Is Amira forty-five on time? How much can I take in Economy Flex? Can my 10-year-old fly alone? Amira answers from the live schedule and the airline’s rules.

  • A complaint — and a warm handoverQuality · UC 6

    Complain about a delay and a missed connection and ask for a person. Amira logs the case and hands over with a summary of what is resolved and what is open — and every conversation is scored in Amira.analyze.

Outbound scenarios

  • Your flight tomorrow is cancelled — rebooked in one callDisruption · UC 3

    Amira calls before you find out at the airport: tomorrow’s flight is cancelled. She offers the next flights, rebooks you free of charge and sends the new itinerary — or refunds in full.

  • Your held fare expires todayBook & pay · UC 1

    You held two seats to Bangkok yesterday but did not pay. Amira calls, confirms the fare still stands, answers questions and re-sends the payment link.

  • Check-in is open — and a seat with more legroomCheck-in · UC 4

    Your Mumbai flight leaves tomorrow. Amira calls to check you in, offers an extra-legroom seat and sends the boarding pass.

  • Good news — we found your bagBaggage · UC 5

    Your delayed suitcase was located in Istanbul. Amira calls in your language, tells you which flight brings it and books the delivery time to your door.

  • Schedule change — new time, your choiceDisruption · UC 3

    Your Cairo flight leaves three hours later than booked. Amira explains, and you accept the new time or move to another flight free of charge.